Solutions

BMC Helix

AI-powered service management to drive faster resolution

  • Migrate to modern service management for a 361% ROI
  • Boost agent productivity and resolve tickets faster
  • Maximize employee self-sufficiency with customer-quality experiences and intelligent self-service

Real-time operational insight, anomaly detection, root cause isolation, and remediation

  • Minimize service downtime with context-based anomaly detection
  • Lower MTTR with automated event correlation and management
  • Reduce event noise for clear visibility to critical issues
  • Use service-centric root cause isolation to take corrective action and optimize performance and availability

Application and data workflow orchestration

  • Deliver business-critical services in production on time, every time
  • Orchestrate application and data workflows for on-premises, hybrid, and multi-cloud infrastructures
  • Accelerate business agility, collaboration, and new technology adoption by integrating into any DevOps automation tool chain with ‘as-code’ interfaces

AI-powered service management to drive faster resolution

  • Migrate to modern service management for a 361% ROI
  • Boost agent productivity and resolve tickets faster
  • Maximize employee self-sufficiency with customer-quality experiences and intelligent self-service

Real-time operational insight, anomaly detection, root cause isolation, and remediation

  • Minimize service downtime with context-based anomaly detection
  • Lower MTTR with automated event correlation and management
  • Reduce event noise for clear visibility to critical issues
  • Use service-centric root cause isolation to take corrective action and optimize performance and availability

Application and data workflow orchestration

  • Deliver business-critical services in production on time, every time
  • Orchestrate application and data workflows for on-premises, hybrid, and multi-cloud infrastructures
  • Accelerate business agility, collaboration, and new technology adoption by integrating into any DevOps automation tool chain with ‘as-code’ interfaces

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